Returns Policy
Return Eligibility
We want you to feel confident and happy with your purchase.
Returns may be requested within 14 days of delivery.
To be eligible for a return:
- Items must be unused and unworn
- Items must be returned in original packaging
- Items must be in resellable condition
For hygiene and safety reasons, certain jewellery items may not be eligible for return if worn.
Non-Returnable Items
The following items are generally non-returnable unless faulty:
- Custom or personalised items
- Gift cards
- Final sale items
- Worn jewellery
Return Process
To request a return, please contact:
Please include:
- Order number
- Full name
- Reason for return
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service.
Refunds
Once the returned item is received and inspected, refunds will be processed back to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Original shipping costs are generally non-refundable unless required by law.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs and order details.
We will work to resolve the issue as quickly as possible.